Join one of Orlando’s fastest-growing private companies.

Job Types: Full Time

Start date: (flexible)     Duration: (flexible)

Pay: $45,000.00 – $55,000.00 per year.

We’re a driver safety technology company on a mission to make roadways across the U.S. safer. Our platform helps organizations spot risky drivers early so they can reduce accidents, lower liability, and protect their people.

If you thrive in a fast-paced environment, love solving problems for customers, and get energy from keeping operations running smoothly, we want to meet you.

What are some of the responsibilities of the position that we will coach you on?

You’ll be a go-to teammate across operations, customer support, and office administration. A typical week might include:

• Serving as a front-line point of contact: answering inbound calls, chats, and emails; handling follow-ups with professionalism and empathy.
• Executing critical data entry and account updates with high accuracy.
• Managing daily task queues and tickets to hit SLAs and quality targets.
• Preparing reports, updating spreadsheets, and maintaining process documentation.
• Coordinating small projects and cross-team handoffs (e.g., Sales, Customer Success, Accounting).
• Identifying workflow gaps and suggesting improvements that save time and reduce errors.
• Assisting with special projects and “all hands” moments as needed by the Operations team.

Requirements

• Entrepreneurial spirit and a “no task too small” mindset—must have.
• Associate’s degree preferred but not required
• 3-5 years of office/operations, customer support, bookkeeping or administrative experience.
• Excellent written and verbal communication; confident on the phone and in email/chat.
• Proven ability to plan your day, juggle priorities, and meet deadlines with limited supervision.
• Strong Microsoft Excel and Word skills (filters, sorting, basic formulas, formatting).
• High attention to detail; steady accuracy with repetitive, critical tasks.
• Comfortable multitasking across several Windows applications at once.

Nice-to-haves (bonus points)

Bookkeeping (QuickBooks Online) experience – preferred

Key performance criteria

• Consistently meets/exceeds quality and volume targets.
• Delivers a great customer experience
• Adheres to schedule, attendance, and security and team standards.
• Follows process with professionalism and sound judgment.
• Protects data and strictly follows Embark Safety security policies.

Benefits & perks

• Flexible PTO + Paid Holidays
• 100% company-sponsored medical, vision, and dental insurance
• Annual company bonus
• Hybrid work model (Orlando-based)
• Free snacks (we keep you fueled!)
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Who we are (and what we’re proud of)

• The fastest-growing company in our industry
• One of the fastest-growing private companies in Orlando
• Florida Companies to Watch honoree
• 5× INC 5000 company
• 7× Gator100 honoree (Go Gators!)

Work Location: Hybrid remote in Orlando, FL 32817

How to apply
Submit your resume and a brief note about you.
Include the word stellar in your subject line or opening sentence and tell us about a time you improved a process or solved a tricky customer problem.

We are also asking that interested candidates complete these questions too: Administrative Assistant Form

Work authorization & equal opportunity
Candidates must be authorized to work in the U.S. We are an Equal Opportunity Employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.