INSURANCE BROKER
Capstone Risk Management Insurance Improves High-Volume MVR Management
Managing Large Commercial Auto MVR Requests More Efficiently
Capstone works with commercial insurance accounts of various sizes, helping clients navigate commercial auto coverage needs.
As part of the underwriting and quoting process, the team at Capstone reviews driving records to help assess driver risk and support informed coverage decisions.
As client accounts grew and the number of drivers increased, managing MVR requests and driver information became more time-consuming. The team recognized the need for a more efficient and manageable way to process MVRs.
● THE CHALLENGE
Managing Large Commercial Auto MVR Requests More Efficiently
Collecting authorizations, organizing driver information, and processing MVRs for hundreds of drivers added administrative workload and complexity for the team.
For Capstone, the goal was not simply obtaining MVRs faster. It was finding a process that would simplify large-volume requests while making driver information easier to manage, access, and review.
That is when the team turned to Embark Safety’s MVR Monitoring solution. By providing a centralized platform to manage driver information, process nationwide MVRs, and organize records more efficiently, the team gained a simpler way to support high-volume requests while improving day-to-day operations.
“The platform allows me to log in daily to efficiently track multiple drivers’ records, making it seamless to input data and run MVRs quickly, which is crucial for our operations within the insurance industry,” said Jessica C., Operations Specialist at Capstone.
● THE SOLUTION
A Proactive Approach to Driver Risk
Capstone’s team began using Embark Safety’s Driver License Monitoring to streamline driver record management and support their commercial insurance process.
The platform provided them:
- Faster MVR ordering and processing
- Centralized access to driver information
- The ability to organize drivers by company or location
- Improved visibility into license status and upcoming expirations
- Online access that simplifies day-to-day administration
For larger accounts with hundreds of drivers, centralizing data helped reduce the complexity of managing records across multiple groups and locations.
“The ease of accessing all driver data in one location provides peace of mind, especially when it comes to tracking upcoming license expirations and insurance renewals. Additionally, the platform’s ability to group drivers by company or location simplifies our complex data management tasks,” explained Jessica C.
● THE IMPACT
Strengthening Client Service Through Faster MVR Processing
By adopting a more streamlined approach, Capstone gained a faster, more organized way to manage high-volume driver information. With driver records centralized in one location and MVRs processed more efficiently, the team reduced administrative effort and improved visibility across accounts.
For Capstone, this meant spending less time managing paperwork and manual processes and more time supporting customers. Faster access to driver information also helped the team respond more quickly to clients during the quoting process and provide a better overall experience.
“Overall, the user-friendly interface, combined with thorough communication and rapid MVR processing, makes this service indispensable for our agency,” said Jessica C.
At Embark Safety, we work with insurance brokers and organizations to help simplify driver record management and strengthen risk management practices through proactive monitoring solutions.
Learn more about why driver record monitoring is changing the conversation around commercial auto underwriting and insurance renewals.